We
started up as freshwater aquarium hobbyists who spent substantial
amounts of time with our interest, in fact totaling to over
35 years practical hands-on experience.
Being fortunate to be in a country where for
a number of years aquarists have had freshwater aquariums,
we were able to study and experiment with this hobby rather
easily and inexpensively, until things went out of control
and factors related to this wonderful world of fish keeping
got more and more difficult as time went by.
Aqua Culture Kenya Ltd was formed due to an
incident that changed our hobbies into a full aquarium business.
A friend of ours who lives in Nairobi complained
to us via e-mail how expensive it was to buy quality fish
from here. This didn't come as a surprise since many of these
fish were being imported from South East Asia (SEA) - and
a large portion from Thailand, Singapore, and Indonesia. To
help our friend out, we tried doing some research on exporters
from SEA and were looking for key qualities such as product
quality and price; including service.
The result we found was extremely encouraging!
Most of the competition
makes the buying process extremely difficult for their customers.
They do not have clear customer oriented policies and are
just difficult to do business with due to lack of technical
assistance and other vital equipment to help create better
aquariums.
Many of them even suspect
us of espionage since the competition is extremely tough.
And by being careful to the extreme, we found it very hard
even to ask for price lists. For these reasons customer service
is severely compromised. Then our friend (name withheld due
to privacy reasons) gave us a suggestion that rendered light
bulbs in our heads. "Why don't YOU start your own retail business
and give what your customers really want?" And you guess it,
here we are.
Aqua Culture Kenya policies
are very clear from the start. We are fully customer oriented
and we are always in the process of improving our customer
support and product quality. We welcome and appreciate ALL
feedback-good and bad, so that we can use the valuable information
to improve how we can keep YOU happy and satisfied. It is
here that we would like to lighten your worry about fish problems
- it is a fact that we worry as much as you do.
We are backed up some of the world finest
companies like Ocean Nutrition, Aquadine from USA, Eheim filtering
systems from Germany, Redsea from Israel, Alsea from China,
Automatic aquariums, ready-made aquariums and custom built
aquarium are all now available right here in Nairobi.
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